Outsourcing

In addition to providing cloud services, the company is pleased to offer Cloud4Y2.12.png our customers a wide range of IT outsourcing services, as in the cloud (onsite), and at the Customer (offsite), as well as the delivery of IT equipment.

Registered customers: application system

General Support: support@cloud4y.com 

Phone: +7 (495) 268-04-12


Major plans to support in the Cloud Customer (Onsite):

Plan

Bronze

Silver

Gold

Platinum

Network Support

Yes

Yes

Yes

Yes

Power

Yes

Yes

Yes

Yes

Hardware Support

Yes

Yes

Yes

Yes

Reboot the server

Unlimited

Unlimited

Unlimited

Unlimited

24/7 Emergency support

 

Yes

Yes

Yes

Baseline monitoring (Ping)

 

Yes

Yes

Yes

Advanced monitoring

 

 

Yes

Yes

Software Installation

 

 

Yes

Yes

Included space for backups

50 GB

100 GB

200 GB

Updates to the operating system

 

 

Yes

Yes

Security Updates

 

 

Yes

Yes

Reinstalling the operating system

 

 

Yes

Yes

Discounted hourly rate

 

 

Yes

Yes

Database Backup

 

 

 

Yes

Database Recovery

 

 

 

Yes

Optimizing Performance

 

 

 

Yes

Administration E-mail server

 

 

 

Yes

Security Audit

 

 

 

Annual

Included the number of hours

0

1

2

4

The cost of additional hours

1800

1800

1600

1600

 Price per month (including VAT)

Included

1800 /month

3500 /month

7000 /month

Odds urgency:

Urgency factor is applied when calculating the cost of work, if during the time period differs from the baseline.

Type of urgency

Query processing time (Moscow) 

Коэффициент

Critical

24/7

3

Foreground

10-19/7

2

Base

10-19/5

1



Typical tasks:

Below is information table rough estimates of time spent to solve the typical problems.

Task 

Time, minute 

Base OS installation (Centos, Debian, Ubuntu, FreeBSD)

60

Installing and Configuring Apache

60

Installing and configuring PHP

30

Installing and Configuring MySQL

30

Installing and configuring Nginx

30

Installing and configuring Bind

30

Installing and Configuring vsftpd

30

Installing and configuring Proftpd

30

Installing and Configuring the Zend server

30

Installing and configuring the mail server smtpd+popd/imapd

30

Backup MySQL dump and fill

30


These times are for distribution software from official sources. Installing and configuring custom software negotiated separately. In this installation standards will be higher.

List of services in support of the IT infrastructure at the customer (Offsite): More information on pricing, see the section "Support".